Refund Policy – AUREA DESIGN LLC
At Aurea Design LLC, we are committed to delivering high-quality interior design services that align with our clients’ expectations, project goals, and agreed scope of work. This Refund Policy outlines the conditions under which refunds, adjustments, or service credits may be considered. By engaging our services, you acknowledge that interior design is a customized, creative, and time-intensive professional service, and therefore refund eligibility is subject to specific terms and evaluation.
Design consultation fees are generally non-refundable once the consultation session has been conducted. This includes initial discovery meetings, virtual consultations, site visits, and professional advice provided during the early stages of project engagement. These sessions involve expert analysis, conceptual direction, and strategic recommendations, which are considered delivered services regardless of whether the client chooses to proceed with further stages of the project.
For comprehensive design packages or ongoing project services, payment structures are typically divided into milestone-based installments. Refunds for partially completed services may be considered only for the portion of work that has not yet been initiated or delivered. Once design concepts, drawings, layouts, mood boards, presentations, or planning documentation have been shared with the client, the corresponding phase will be considered completed and non-refundable. This ensures fairness in compensating creative effort, time investment, and professional expertise.
In cases where a project is terminated by the client due to personal reasons, changes in financial planning, relocation, or alterations in project scope, Aurea Design LLC reserves the right to retain payments for work completed up to the termination date. Any eligible refund for unperformed services will be processed after a thorough review of project progress, contractual terms, and outstanding obligations. Administrative or processing charges may be applicable depending on the stage of termination.
If a client experiences dissatisfaction with any aspect of the design service, we strongly encourage open communication and collaborative resolution. Our team is committed to addressing concerns through reasonable revisions, clarifications, or design adjustments within the agreed scope. Refund requests based solely on subjective design preferences, after approvals have been granted, may not qualify for financial reimbursement. Instead, we strive to find constructive solutions that align with both design integrity and client satisfaction.
Refunds related to third-party purchases, including furniture, décor items, construction materials, lighting fixtures, or custom-made products, are subject to the individual policies of respective suppliers or vendors. Aurea Design LLC acts as a design consultant and coordinator in such transactions and cannot guarantee refund approvals from external parties. Clients are advised to review product specifications, warranties, and supplier return terms before confirming purchases.
Project delays caused by unforeseen circumstances such as regulatory approvals, contractor scheduling conflicts, supply chain disruptions, or structural modifications do not automatically qualify for refunds. While we make every effort to manage timelines efficiently, certain external factors may be beyond our direct control. In such situations, we maintain transparent communication and continue to provide professional support to minimize inconvenience.
Refund requests must be submitted formally in writing via our official communication channels. Each request will be reviewed based on the contractual agreement, service progress, and documented deliverables. Approved refunds, if any, will be processed within a reasonable timeframe through the original method of payment, subject to applicable banking or transaction procedures.
Aurea Design LLC reserves the right to decline refund requests that do not comply with agreed service terms or that arise from misuse of design deliverables, unauthorized project execution changes, or breach of professional engagement guidelines. We also reserve the right to modify or update this Refund Policy periodically to reflect operational, legal, or regulatory developments. Updated policies will be communicated through our website or official correspondence.
By choosing Aurea Design LLC, clients acknowledge that interior design is a collaborative journey requiring trust, transparency, and shared commitment. Our goal is to deliver thoughtful, high-value design solutions while maintaining ethical business practices and professional accountability. This Refund Policy is intended to provide clarity, fairness, and mutual understanding, ensuring a positive and respectful working relationship throughout the design process. For any questions or clarifications regarding refunds, clients are encouraged to contact our team before initiating formal requests.